BeesoftAI Privacy Policy

Effective Date: June 3, 2025

This Privacy Policy describes how BeesoftAI ("BeesoftAI," "we," "us," or "our") collects, uses, processes, discloses, and protects your personal information and User Content when you use our platform, including our free user accounts and paid Pro accounts, and all related features and services.

Your privacy is paramount to us. By accessing or using BeesoftAI, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy and our Terms and Conditions. If you do not agree with this policy, please do not use BeesoftAI.

1. Introduction

BeesoftAI is an all-in-one AI platform offering features such as social AI automation, custom trained AI Chatbot, AI voicebot, AI video avatar, and AI content generation tools. To provide these services effectively and securely, we collect and process certain information about our users.

2. Information We Collect

We collect various types of information, including personal information, to provide and improve our services.

  • 2.1 Information You Provide to Us Directly:

    • Account Information: When you register for a free or Pro account, we collect your email address, password (hashed), and any other information you choose to provide (e.g., your name, company name).
    • Payment Information: If you subscribe to a Pro account or purchase additional credits (Pay As You Go), payment details are collected and processed securely by our third-party payment processor, Stripe. We do not directly store your full credit card number; instead, we receive a tokenized version of your payment information from Stripe to manage your subscriptions and purchases.
    • User Content: This includes any text, images, audio, video, data, documents, or other content that you upload, input, submit, or generate using BeesoftAI's features (e.g., training data for your custom AI Chatbot, prompts for AI content generation, voice inputs for the AI Voicebot, avatar parameters). This User Content may contain personal information, depending on what you provide.
    • Communications: When you communicate with us (e.g., customer support inquiries, feedback, surveys), we collect the content of your communications and any information you provide.

  • 2.2 Information We Collect Automatically:

    • Usage Data: We collect information about how you interact with BeesoftAI, such as the features you use, the time and duration of your activities, search queries, and content generated. This helps us understand how our services are used and how to improve them.
    • Device Information: We collect information about the device you use to access BeesoftAI, including IP address, browser type, operating system, device identifiers, and mobile network information.
    • Log Data: Our servers automatically record information that your browser sends whenever you visit BeesoftAI. This log data may include your IP address, browser type and settings, the date and time of your request, and cookie data.
    • Cookies and Similar Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to collect information about your Browse activities, remember your preferences, and facilitate your login. You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of BeesoftAI.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • 3.1 To Provide and Maintain Our Services:

    • To create and manage your user account.
    • To process your subscriptions and payments.
    • To provide you with access to BeesoftAI's features, including AI content generation, AI Voicebot interactions, AI Avatar creation, and custom AI Chatbot functionalities.
    • To facilitate the operation and delivery of the services you request.

  • 3.2 To Improve and Develop BeesoftAI:

    • To understand how users interact with our platform and identify areas for improvement.
    • To develop new features and functionalities.
    • To train and refine our AI models (only on anonymized or aggregated data where possible, and specifically on User Content you provide for training your custom AI Chatbot or similar features where explicit interaction for model improvement is clear).
    • To perform analytics and research.

  • 3.3 For Communication:

    • To send you service-related notifications, updates, and administrative messages.
    • To respond to your inquiries and provide customer support.
    • To send you marketing and promotional communications about BeesoftAI features or relevant offerings (you can opt-out at any time).

  • 3.4 For Security and Safety:

    • To detect, prevent, and address technical issues, fraud, abuse, or other harmful activities.
    • To enforce our Terms and Conditions and other policies.
    • To protect the security and integrity of our systems and users.

  • 3.5 For Legal Compliance:

    • To comply with applicable laws, regulations, legal processes, or governmental requests (e.g., in response to a subpoena or court order).

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

  • 4.1 With Service Providers:

    • We engage trusted third-party service providers who perform functions on our behalf, such as payment processing (Stripe), cloud hosting, analytics, and customer support. These providers have access to the personal information necessary to perform their functions but are obligated not to disclose or use it for other purposes.
    • For example, when you make a payment, your payment details are securely transmitted to and processed by Stripe, as outlined in our Terms and Conditions.

  • 4.2 With Your Consent:

    • We may share your information if you provide explicit consent to do so.

  • 4.3 For Legal Reasons:

    • We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect and defend the rights or property of BeesoftAI, prevent or investigate possible wrongdoing, or protect the personal safety of users or the public.

  • 4.4 Business Transfers:

    • In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred as part of that transaction.

  • 4.5 Aggregated or Anonymized Data:

    • We may share aggregated or anonymized information that cannot reasonably be used to identify you. This type of information may be used for research, analysis, or to improve our services.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Account information is retained as long as your account is active and for a limited period thereafter for operational purposes or to comply with legal obligations.
  • User Content is retained as long as your account is active to allow you to access and manage your creations. Upon account deletion, User Content associated with your account will be deleted, subject to our backup and data retention policies and legal requirements.
  • Payment transaction data is retained in accordance with legal and accounting requirements.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

  • Encryption: Using TLS encryption for data in transit (e.g., when you access our website or provide payment information).
  • Access Controls: Limiting access to personal information to authorized personnel who have a legitimate need to know.
  • Secure Storage: Storing data on secure servers in controlled environments.
  • Hashing: Hashing passwords to prevent them from being read in plain text.
  • Third-Party Processor Security: Relying on the robust security measures of our payment processor (Stripe), including PCI DSS compliance and advanced fraud prevention.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Your Privacy Rights (Australia)

As an Australian-based service, BeesoftAI adheres to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). You have the following rights concerning your personal information:

  • Right to Access: You have the right to request access to the personal information we hold about you. We will respond to your request within a reasonable timeframe.
  • Right to Correction: You have the right to request that we correct any inaccurate, incomplete, or out-of-date personal information we hold about you. You can often update your account information directly through your profile settings.
  • Right to Anonymity/Pseudonymity: Where lawful and practicable, you have the option of dealing with us anonymously or by using a pseudonym. However, for most of our services, this may not be practicable due to the nature of account creation and service provision.
  • Complaints: If you believe that BeesoftAI has breached the APPs, you have the right to make a complaint. Please contact us first using the details below. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, please contact us using the contact information provided in Section 10. We may require you to verify your identity before processing your request.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Effective Date" at the top of this policy. Your continued use of BeesoftAI after such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: info@beesoftai.com.au

Address: Level 13 Suite 1A/465 Victoria Ave, Chatswood NSW 2067

Thank you for trusting BeesoftAI with your information.